Return Policy

This policy covers eligibility, timelines, and the process for returns and exchanges at Butterfly Essentials.

Return eligibility

You can request a return or exchange if:

• You received a wrong, defective, or damaged product, or
• The item is unused, unopened, and in its original packaging with valid proof of purchase.

Return window

Return and exchange requests should generally be raised within 7 days of delivery. Damaged, missing, or incorrect items should be reported within 48 hours.

How to start a return

1. Go to your My Orders section and choose the eligible order.
2. Submit the return or exchange request with the reason and any required photos.
3. After approval, a doorstep pickup is arranged, usually within 72 hours.
4. Once the product is received and checked, your refund or exchange is processed according to the applicable policy.

Non-returnable items

• Opened or used skincare, cosmetics, or hygiene items
• Opened baby care products such as wipes, brushes, and creams
• Items purchased under discount, combo, or clearance sale, unless defective or incorrect

Need help?

If you need assistance with a return request, contact support@butterflyessentials.in or call 08037836738 during 10:30 AM to 6:30 PM.