We want you to shop with confidence. This overview brings together our return, exchange, refund, and cancellation guidance in one place.
Quick overview
- Eligible returns or exchanges can be requested within 7 days of delivery.
- Once approved, a doorstep pickup is usually arranged within 72 hours.
- Refunds are processed within 5-7 business days after the returned item passes quality check.
- Prepaid orders are refunded to the original payment method. COD orders are refunded as store credit or bank transfer.
Important exceptions
- Opened or used skincare, cosmetics, hygiene, and baby care items are not returnable for hygiene reasons.
- Discount, combo, and clearance items may not be eligible for return or exchange.
- Damaged, missing, or incorrect items should be reported within 48 hours of delivery.
If you need help with a return or refund, contact support@butterflyessentials.in or call 08037836738 during 10:30 AM to 6:30 PM.